
Frequently Ask Questions
FAQs
Where do you ship?
We offer worldwide shipping. Shipping options and any applicable costs will be displayed at checkout based on your destination.
How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email with your tracking information. You can use it to follow your package until it arrives.
How do I choose the right size?
If you’re between sizes, consider the fit and style of the specific item when choosing your size.
Can I return an item?
Yes. If you’re not satisfied with your purchase, you may request a return in accordance with our Refund Policy. Items must meet the return conditions stated in our policy.
Can I exchange an item for another size?I
If you ordered the wrong size, please contact us as soon as possible. Our team will help you find the best available solution based on the item and its availability.
How can I contact Mailu Shop?
If you have any questions about your order, sizing, shipping, or our products, simply use the Contact Us page on our website. We’ll be happy to help.
what our customers say about us
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